Refund, Returns & Subscription Terms
Last Updated: May 2026
Physical Products
Returns
Customers may return unused physical products within 14 days of delivery.
Returned items must:
- Be unused
- Be in original condition
- Include original packaging where possible
Customers are responsible for return postage costs unless the item is faulty.
Faulty Products
If a product arrives damaged or faulty, please contact support within 14 days of delivery.
Where a fault is confirmed, VEXA will provide:
- Replacement product
- Refund
as appropriate.
Personalised Products
Where products are personalised with unique Emergency Rider IDs, QR codes or custom details, refunds may be restricted unless the item is faulty.
Membership Subscriptions
VEXA memberships are recurring subscriptions.
Monthly Membership
- Charged monthly
- Automatically renews until cancelled
Annual Membership
- Charged annually
- Automatically renews until cancelled
Cancelling a Subscription
You may cancel your subscription at any time through your account dashboard.
No further payments will be taken after cancellation.
Subscription Refunds
Subscription payments are generally non-refundable once the billing period has started.
However, requests will be considered on a case-by-case basis where required by consumer law.
Membership Expiry
If your membership expires or is cancelled:
- Emergency Rider Profiles may become inactive.
- Emergency Rider IDs may cease to provide profile access.
- Emergency services functionality may be suspended until membership is reactivated.
Hope You Never Need It.
Be Glad You Have It.
Every rider invests in helmets, jackets and riding gear to stay protected.
VEXA protects something just as important, the information emergency services may need when you cannot speak for yourself.
Start free — create your Emergency Rider Profile today. No payment required.
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Remember to mention VEXA on your donation