Privacy Policy

Information You Provide

• Full name
• Email address
• Telephone number
• Postal address
• Date of birth
• Emergency contact details
• Motorcycle information
• Rider profile information
• Account login credentials

Emergency Rider Profile Information

You may choose to provide:

• Blood type
• Medical conditions
• Allergies
• Current medications
• NHS number
• Medical notes
• Additional emergency information

Providing this information is entirely voluntary.

Accident Vault Information

If you use the Accident Vault feature, we may collect:

• Incident details
• Witness information
• Third-party information
• Photographs
• Notes and supporting evidence

Payment Information

Payments are processed securely through third-party payment providers such as Stripe. VEXA does not store your full payment card information.

Technical Information

We may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Session information
• Usage data
• Cookies and analytics data

We use your information to:

• Create and manage your account
• Provide Emergency Rider Profiles
• Link Emergency Rider IDs to user accounts
• Generate QR codes and VEXA Scannable Technology access
• Process purchases and subscriptions
• Deliver products
• Manage memberships
• Provide customer support
• Improve platform functionality
• Monitor security and prevent fraud
• Comply with legal obligations

Where you have provided consent, we may also use your information for:

• Newsletters
• Product updates
• Promotional offers
• Service announcements
• Rider safety information

The purpose of VEXA is to make selected emergency information available when required. When a VEXA QR code is scanned or a VEXA Scannable Technology product is accessed, certain information may become available depending on your profile settings.

This may include:

• Name
• Emergency contacts
• Medical conditions
• Allergies
• Blood type
• Medications
• Motorcycle information

Users remain responsible for ensuring their profile information is accurate and up to date.

Contract

To provide the services you have requested, including:

• Account management
• Subscription services
• Product fulfilment
• Emergency Rider Profiles

Consent

For:

• Marketing communications
• Newsletters
• Optional profile information

You may withdraw consent at any time.

Legitimate Interests

To:

• Improve our services
• Maintain platform security
• Detect fraud
• Respond to support requests

Legal Obligations

To comply with applicable laws and regulations.

If you opt in to receive marketing communications, we may send:

• Product announcements
• Service updates
• Promotional offers
• Rider safety information
• Event information

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate the platform, including:

• Payment processors
• Email providers
• Cloud hosting providers
• Analytics providers
• Customer support systems

We may also disclose information where required by law.

We implement appropriate technical and organisational measures to protect personal information.

These measures include:

• Encrypted connections (SSL/TLS)
• Secure authentication systems
• Access controls
• Role-based permissions
• Regular security monitoring

While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• Provide services
• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent
• Request portability of your data
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details provided below.

VEXA uses cookies and similar technologies to:

• Maintain user sessions
• Improve website functionality
• Analyse platform usage
• Enhance user experience

You may manage cookie preferences through your browser settings.